Covid-19 update: 

In order to protect the health of our stuff and customers, we are taking extra safety precautions that may cause your order to be delayed. According to the feedback from the express company, the shipping time of large goods is extended to 30 days,We hope you understand. If you have any problem, you can contact our customer service mailbox：service@onbuz.com. Thank you for your support and your patience.

We have many cooperative express companies, such as DHL,  FedEx, USPS and UPS. We will choose the most suitable mode of transportation for you according to your country.

Total Delivery Time = Processing Time + Shipping Time

Processing Time: All normal product will need 3-5 business days to process, except the complicated handwork like beading, embroidery and tie dye will need 7-21 business days to process.

Shipping Time: It depends on which shipping method you chose, the standard shipping method will need 7-12 business days while the expedited shipping method will need 3-7 business days.

Country/Region: United Sates

Standard Shipping(7-12 business days)
Cost: $4.99
Order Price: $0-$99

Standard Shipping(6-10 business days)
Cost Free
Orders Over $99

Expedited Shipping(3-7 business days)
Cost: $16.99
Order Price: $0-$99

Expedited Shipping(3-7 business days)
Cost: $5.99
Orders Over $99

Country/Region: All Other Countries

Standard Shipping(7-12 business days)

Cost: $7.99

Expedited Shipping(3-7 business days)

Cost: $19.99

When will you ship my order after I order it?

Before your order is shipped, Onbuz has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.

Customs and Import Duties (International)

Customs duties and any handling charges vary from country to country and are usually implemented when the order reaches its destination country.

Unfortunately, we have no control over these charges, so they will have to be borne by you once your parcel reaches your country.

Customs duties and taxes are non-refundable once charged.

How can I track my order?

If a tracking number is available and an email address was provided at the time of order, you will receive an automated email with your tracking number once the order ships. You can retrieve your order information by logging into your account on the website.

What If I Never Received My Order?

Occasionally packages may become lost in transit, delivered to an incorrect address, arrive in separate packages or left in a different location at your home.
If your order is past the estimated delivery date or has been marked as delivered but cannot be located, please contact Customer Service Mailbox：service@onbuz.com for assistance. 

What is your return/exchange process?
You may need to Contact US to initiate the return/exchange process within 14 days upon receiving your items. Our after-sales department will handle the issue.

Please contact Customer Service on our site service@onbuz.com, providing ①order number；② product ID or name and the quantity;③a short description of the problem occurred with this product. We do not accept returned items that were sent back by you directly without checking with us first.
After receiving return instructions from us, please package up the item(s) to be returned with the original packing. Write your order number on the package, like Onbuz to make your package be recognized easily, so we can solve your problem as soon as possible.
Drop off your package at the local post office.
Most returns are processed within 7business days after we receive your package. We'll issue the refund to your original way you paid for the order. Once your refund has been issued, you will receive a confirmation email.

* Please note that all the returns（except Damaged, Defective, or Incorrect Item）, customers need to pay for the cost of shipment.

General return policy
The following items cannot be returned, refunded or exchanged : ① Items On Clearance, ②Flash Sale Items.

Returns must be received in new condition and get the confirmation from our customer service; Items must be returned unworn, unwashed, undamaged with all original tags attached. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial.
Items with non-returnable marks and free gifts cannot be returned.
We do not accept returned items that have been sent back without proper returns requests.
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Onbuz products.
Note: The original shipping fee and Shipping Guarantee are non-refundable.

Cancellation policy
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that some dresses are made according to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.

• Unpaid orders are automatically cancelled after 1 day.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24-72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled.

If you would like to cancel your order, please contact our customer service to proceed.

Returning or exchanging a damaged, defective, or Incorrect Item
If you received an item that was delivered damaged or defective, or received an incorrect item, we're sorry to hear that! Please read through the following.
We encourage you to inspect your items immediately upon arrival. For packages damaged during shipping, we recommend taking photos and refusing delivery. If the damage is noticed after delivery, most shipping companies allow only 2 business days to make a claim for the damage.
Without exception, items confirmed defective can be returned for a refund within two weeks . If a replacement item is not available, we may replace your item with a comparable one, at our discretion.
If you receive an item that is not what you purchased, please let us know, and we will replace it with the correct item at no additional cost to you.
If you have any questions ,please contact our Customer Support Team at service@onbuz.com

Refund policy

Refunds of all kinds are always processed back to the original form of payment and at this time, we do not have the ability to change the method of payment.

• It generally takes us up to 5-7 business days to process a refund. Once the refund is processed on our end, we will email you a confirmation.
• For returned items needing a refund, the package must first be processed back into our warehouse after we receive your package. It usually takes about 10 days to receive your package and handle refund.
• All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
• Time to receive refund：Credit/Debit Card（4-14 business day） PayPal（4-14 business day）

In the unlikely event that you haven't received an email after the time frame shown above, please Contact us, and we'll get back to you as soon as possible.